Assist – Travel /
Transport

What this service is

Door-to-door support so you can get to appointments, study, work, shopping, and social activities—plus coaching to travel independently using public transport if that’s your goal.

Who it’s for

NDIS participants across Greater Sydney who want reliable rides with a support worker, help to plan routes, or travel training to build confidence on buses, trains, ferries and light rail.

How we help (hands-on supports)

• Door-to-door trips: to medical appointments, therapy, work/TAFE/uni, community groups, events and errands.

• Public transport training: trip planning, Opal setup, safety awareness, reading timetables, practising your route.

• Mobility support: safe transfers, pushing manual wheelchairs, managing equipment and bags.

• Event days & outings: we stay with you if needed—wayfinding, note-taking, and comfort breaks.

• Transport coordination: taxis/rideshare/community transport bookings, reminders, and backup plans.

Vehicles are fully insured. Where required, we can organise wheelchair-accessible transport or accompany you in your preferred service.

What you get

• A simple Travel Plan (destinations, times, access needs)

• Consistent workers and clear ETAs/updates

• Optional independent travel goals with step-by-step practice

• Progress notes you can share with family or your coordinator

Benefits you’ll notice

• On-time arrivals and less stress

• Confidence using public transport and navigating busy places

• More community connection—work, study and social life made easier

Funding & pricing

• Trips with a support worker are typically claimed from Core – Assistance with Daily Life / Social & Community Participation or Transport (depending on your plan).

• Independent travel training is usually Capacity Building (e.g., Improved Daily Living / Increased Social & Community Participation).

• Worker travel time, kilometres, parking and tolls are billed in line with current NDIS Pricing Arrangements. We’ll help you check the best fit.

Quick FAQs

Can your worker wait during my appointment?
Yes—your worker can stay and assist with wayfinding and note-taking if you’d like.

Do you do regular school/TAFE/work runs?
Absolutely. We can set reliable, recurring pickups and drop-offs.

What if I use a wheelchair?
We assist with safe transfers and can arrange accessible vehicles when needed.

Do I pay for fares or tickets?
Yes—participant activity costs (e.g., Opal fares, event tickets, parking) are separate from support charges unless your plan includes them.